The Problem
Resort cleaning staff were struggling with unreliable time tracking and an outdated app interface. Manual check-in processes led to time discrepancies, while poor UI design slowed down daily operations and frustrated users.
The Solution
I redesigned the entire app with QR code integration for precise location-based check-ins, plus a modern UI that streamlined workflows. Result: 95% time tracking accuracy and significantly improved user experience.
Key Challenges Identified
- Time Tracking Issues: Manual check-in/out led to inaccurate records and potential time theft
- Outdated Interface: Poor UI design hindered productivity and user adoption
- Workflow Inefficiency: Staff spent too much time on admin tasks instead of actual cleaning
- Limited Oversight: Managers couldn't track staff locations or task progress in real-time
App Prototype Demo
Project Context
Resort cleaning operations are critical for guest satisfaction, but managing cleaning staff efficiently can be challenging. The existing resort cleaning management app was failing to meet user needs due to poor interface design and unreliable time tracking. Staff complained about the confusing layout, while managers struggled with inaccurate attendance records. I approached this project with a user-centered design methodology, focusing on understanding real workflows and pain points to create a solution that would work seamlessly in fast-paced resort environments.
Project Scale & Complexity
This was an enterprise-level redesign affecting hundreds of hotels and thousands of cleaning staff members across multiple resort chains.
How QR Integration Works
Streamlined Daily Workflow
Arrive at Location
Staff arrives at assigned area (guest room, lobby, pool deck, etc.)
Scan QR Code
Quick scan of location-specific QR code using improved app camera
Instant Check-In
Automatic clock-in with precise location and timestamp verification
Complete Tasks
Follow clear task checklist with real-time status updates
Live Tracking
Managers see real-time progress, locations, and completion rates
Why This Solution Works
- Eliminates Time Fraud: QR codes ensure staff are physically present at work locations
- One-Touch Simplicity: No more complex login procedures - just scan and start working
- Real-Time Verification: Instant location confirmation prevents disputes and improves accountability
- Reduces Admin Work: Automated tracking eliminates manual timesheet reconciliation
- Improves Transparency: Both staff and managers have clear visibility into work progress
Interface Redesign Process
The original app had a cluttered, confusing interface that frustrated users daily. I completely reimagined the user experience with modern design principles, clear information hierarchy, and intuitive navigation. Every screen was designed to minimize taps and maximize clarity, making complex cleaning operations feel simple and manageable.
Appointment Calendar Design Evolution
Original Design - Cluttered & Confusing
Version 1 - Cleaner Layout
Version 2 - Clear & Intuitive
Appointment Cards Redesign
Original card - Hard to Read, Non-Interactive
New card - Pending State
New card - In Progress State
New card - Completed State
UI Snapshots
Here's a comprehensive look at the redesigned interface across different user roles and workflows. Each screen was designed to reduce cognitive load and improve task completion speed.
Results & Impact
The redesigned app transformed daily operations for resort cleaning teams and delivered measurable improvements across key metrics.
Business Impact
- Completely eliminated time tracking disputes and payroll issues
- Achieved 5k+ downloads with 3.9 star rating across app stores
- Successfully deployed across 100+ hotel properties
- Reduced operational costs through improved efficiency
- Enhanced staff accountability and job satisfaction
- Provided managers with real-time operational insights
Key Learnings & Success Factors
Design Insights
- Physical-Digital Integration: QR codes created seamless bridge between physical work and digital tracking
- User-Centered Approach: Understanding actual staff workflows was crucial for creating effective solutions
- Iterative Refinement: Multiple design iterations led to significantly better usability and adoption
- Simplicity Wins: Reducing complexity and cognitive load was key to user satisfaction
What Made This Project Successful
- Holistic Problem-Solving: Addressed both technical and user experience challenges simultaneously
- Real-World Testing: Extensive validation with actual cleaning staff in live environments
- Scalable Design System: Created components that work across multiple property types
- Stakeholder Alignment: Balanced needs of staff, managers, and business owners
Design Process Gallery
A behind-the-scenes look at the design and prototyping process that brought this solution to life.
Looking Forward
This project demonstrated how thoughtful UX design combined with smart technology integration can solve real business problems. The success of the QR code solution has opened opportunities for similar location-based tracking features in other hospitality management applications.
The app continues to evolve based on user feedback, with planned features including AI-powered task optimization and predictive maintenance scheduling.